Frequently Asked Questions

Yes, every product we sell is 100% genuine and sourced directly from trusted suppliers. We focus on quality, durability, and customer satisfaction in every category we offer.

Each product page includes detailed descriptions, specifications, and images. If you still have questions, feel free to contact our team — we’ll be happy to provide more details.

Yes, many of our popular products are restocked regularly. You can sign up for email notifications on the product page to be alerted when it becomes available again.

Absolutely. We ensure that all our products, especially kitchen and personal care items, meet safety and quality standards suitable for everyday use.

Yes, we offer special multi-buy discounts and promotions from time to time. Keep an eye on our offers page or subscribe to our newsletter to stay updated.

All orders are processed within 1–3 business days after confirmation. You’ll receive an email notification once your package has been shipped, along with tracking information so you can monitor its progress in real time.

Delivery time depends on your location and the selected shipping method. Typically, domestic orders arrive within 4–7 business days, while international orders may take longer depending on customs and courier operations.

Yes, absolutely. Once your order is shipped, you’ll receive a tracking link via email. You can use that link anytime to check the latest status of your delivery.

In the rare case your order is damaged during transit, please contact us immediately with photos of the package and product. We’ll review your case and arrange a replacement or refund as quickly as possible.

Yes, we deliver to multiple countries. Shipping rates and times vary depending on the destination. All applicable duties or import fees are the customer’s responsibility.

We accept returns within a specific timeframe from the date of delivery. The product must be unused, in its original packaging, and in resellable condition.

To begin the return process, simply contact our support team with your order number and reason for return. We’ll guide you through the steps and provide instructions for sending the item back.

Once we receive and inspect your returned item, your refund will be processed within 5–7 business days. The amount will be credited back to your original payment method.

Yes, exchanges are available for eligible items. If you’d like a different product, color, or size, please contact us to arrange the exchange process before sending your return.

We apologize for any inconvenience. If you receive an incorrect product, reach out to us right away with your order details. We’ll make sure to send the correct item or issue a refund promptly.